The Norland Group: Workforce Solutions

**OPEN TO LOCAL AND NON-LOCAL*** 100% Remote

TOP THINGS:
Broadcom OI integration experience, DevOps experience with Kubernetes and Docker experience, Strong SDLC experience, Monitoring background, Self starter

IT Product Specialist, Senior

Department Overview
The IT Operations Tools Team is responsible for overseeing Monitoring & Automation tools. These responsibilities include planning, design, implementation, configuration, maintenance, and operations.
To enhance our monitoring and situational awareness, the company is rolling out a new Enterprise Network Management System (ENMS). The ENMS will provide Manager of Manager and Domain level monitoring tools for Network, Telecom/Transport, SCADA, and other monitoring requirements.

Position Summary
This position is for an IT Product Specialist who will be responsible for supporting ENMS Project rollout activities. The product specialist will work under the guidance of the senior product specialists on the project. The primary focus will be to support the Network Monitoring tools for the project, though may grow to include other ENMS tools. A strong developer background with experience in creating and maintaining integrations using the Broadcom API with JSON as a protocol, a solid understanding of the Software Development Life Cycle (SDLC), and DevOps experience with Kubernetes and Docker are essential for this role.

Responsibilities
These responsibilities below are what is currently defined with the project. Additional responsibilities may be added based on project requirements.
• Creation of Global Sites
• Run Discoveries
• Decommission Devices
• Create Reports/Dashboard
• Develop and maintain scripts for automation and monitoring
• Integrate Broadcom's Operational Intelligence (OI) with existing monitoring tools using the Broadcom API and JSON
• Ensure adherence to SDLC best practices in all development activities
• Implement and manage containerized applications using Kubernetes and Docker
• Collaborate with DevOps teams to streamline deployment and monitoring processes

Required Skills
The candidate should have the following minimal skills:
• 3 - 5 years of experience working in an Enterprise NOC / IT Operations environment.
• 3 - 5 years of experience in support and administration of Enterprise Monitoring tools in a NOC / IT Operations environment.
• Strong development skills, including experience with scripting languages such as Bash, PERL, or Python.
• Experience with Broadcom's Operational Intelligence (OI) and integrating it using the Broadcom API with JSON.
• Strong understanding of the Software Development Life Cycle (SDLC).
• DevOps experience, including working with Kubernetes and Docker.
• Documentation skills.
• Ability to perform repetitive tasks with a high degree of accuracy and attention to detail.
• Basic Knowledge and Familiarity in supporting applications running on Linux and Windows systems.
• Basic Knowledge and Familiarity with Networks and Servers (Windows, Linux, Unix, AIX).

Preferred Skills
• Previous experience working in ticket management systems such as BMC Remedy.
• 3 – 5 years of experience supporting Monitoring Tools such as Broadcom DxNetOps (Spectrum, Performance Center), Micro Focus Network Node Manager, IBM Tivoli NetCool.
• Experience with integrating and automating monitoring solutions using Broadcom's OI.